The Courts Service are committed to providing a fair, accessible, and respectful experience for everyone who interacts with us. Our goal is to support court users with clear information, courteous assistance, and a safe environment for all. You can learn more about our approach to supporting court users and how we work to uphold high standards of quality and service below.
- Customer Charter
Our customer charter outlines the standards you can expect when interacting with us
- Let's All Be Respectful
Learn about our campaign that aims to ensure a safe and respectful environment for all court users
- Compliments, Comments and Complaints
We want to hear your feedback, good or bad, to help us improve our service.
- Customer Experience Action Plan
This Action Plan explains the steps the Courts Service will take to improve the experience of court users. It focuses on clear communication, accessibility, respectful service and continuous improvement.
