The role of the Courts Service is to manage and support the courts nationwide, making sure everyone can access the system in a way that’s fair, helpful, respectful and clear.
In this Charter, we set out our commitments to you and the service standards we aim to meet
In return, we ask that you treat our staff and services with the same respect, engage with us honestly and courteously, and provide any information we need to help you effectively.
- Respect, equality and fairness
You will be treated with respect, no matter your personal situation or background.
- Clear and accessible information
You will be able to find the information you need about the court system easily.
- Simple response to queries
You will be treated politely and get your questions answered quickly.
- Support access to courts
You will have access to court facilities throughout your journey. Additional help will be available for those with extra needs.
- Listen, learn and improve
We will listen carefully to your feedback and make changes to improve our service.
