Under Sections 25 to 28 of the Disability Act 2005, individuals may submit complaints if they feel they were denied:
- Access to public buildings
- Access to services
- Access to information
Who can make a complaint
The following people can make a complaint under the Disability Act 2005:
- You directly
- Or someone acting on your behalf:
- Spouse/partner/relative
- Guardian or legal representative
- An advocate, with your consent
How to make the complaint
You can make a complaint by email or by post.
Send it by email to:
[email protected]
Subject: Section 38 Disability Act 2005 Complaint
Send it by post to:
Section 38 Disability Act 2005 Complaint
Office of the CEO
Phoenix House, 15–24 Phoenix Street North
Dublin 7
When making a complaint, please include the following information:
- Your contact details (name, address, phone, email)
- Whether the issue relates to a building, service, or information
- A description of what happened
What will happen next
- You’ll receive an acknowledgement within 5 working days
- An Inquiry Officer will investigate and respond within 21 working days
- If valid, the report will detail corrective steps
Not satisfied with the outcome?
You can appeal to the Office of the Ombudsman:
www.ombudsman.ie
Tel: (01) 6395600
Email: [email protected]
