Strategic management

Our first Customer Service Action Plan was published at the end of 2002. This plan focuses on the needs of the users of the courts and ensures that staff are familiar with best practice across the entire public service.

We published our fourth Strategic Plan 2008-2011 in February 2009. The Plan was developed following an extensive consultation process with staff, judiciary and key stakeholders.  It seeks to build on the work of the previous six years focusing on our core work in courts and court offices.

Our third Information Technology Strategic Plan 2009 -2011 provides for;

»  the ongoing development of strategic business applications to meet the specific needs of the Service
»  the introduction of modern accounting and financial management systems across the organisation
»  the continued development of modern management and executive information systems to enable the Service respond to ever changing business and operational requirements
»  The delivery of a range of eGovernment services consistent with the Government's commitment to the development of the Information Society.

We continue to publish an annual report on our activities.